#AUTHOR SOLUTIONS UPDATE#
Sam Riegel, director of enterprise sales at Advantage, recalls that Author Solutions' original request was to integrate its phone system with contacts in Salesforce to eliminate a great deal of manual work being done to reconcile and update various database issues. The new phone client allows us to now have group meetings, to have chat, and to do a lot of things that became absolute necessities, in a remote workforce situation." Those things have improved processes and increased responsiveness throughout their enterprise, including service operations and human resources management. "We actually changed the whole way we interact. "We didn't just change the the phone system," he notes. How are you evolving your MSP practice to keep up with the changes that remote work has wrought? We want to know! E-mail Howard at and share your experience with other RCP readers. He describes how they took him through the various options available to him when Author Solutions was upgrading its communications. Steinbach appreciates the opportunity to work closely with the team at Advantage.
Taking Advantage of Advice from Advantage Steinbach credits the creative community at Author Solutions for coming up with virtual happy hours and other activities that went a long way to resolving these difficult issues. The things that were more difficult were how do you deal with the the isolation and the mental health effect of people being separated." Before this happened, the concept of work-from-home environment or not having people directly in the office and all the misconceptions that are tied to that - that people don't work unless you're hovering over them and all that - has been dispelled and there's a lot more of an acceptance, and there's a lot more openness to staying in a work-from-home or a remote environment. Steinbach then observes, "We're definitely in a different world order. It seems that, of my direct reports, the only people who really want to come back to the office are the ones who have kids at home." "We have a lot of people who want to want to stay remote," says Steinbach, "and we've worked out a lot of the the initial issues. With spotty connections and poor bandwidth for many of those employees, the company adopted a hybrid model of satellite offices that were still socially isolated. We got everybody out, everybody moved, and that was because of the work we had done with Advantage on our phone system and some of the communication platforms prior to to the pandemic hitting."Īuthor Solutions locations in other areas around the world were a more difficult challenge. side," explains Steinbach, "we moved everybody to the work-from-home situation in three days. CIO Joe Steinbach credits that to important work Author Solutions had already done with its partner, Advantage Communications Group. employees home and have them fully operational very quickly.
When COVID-19 hit and everyone was sent to work from home, Author Solutions was able to move all of its domestic U.S. Thanks to Its Partner, It Was Ready When COVID Hit
Its imprints have helped more than 225,000 authors realize their dreams of publishing and have brought more than 310,000 new titles to market. Author Solutions was at the forefront of this pivotal change in the publishing industry and continues to be a global leader in self-publishing. In 1998, the emergence of desktop publishing, digital printing and the Internet created an unprecedented opportunity for authors: self-publishing.
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